Sometimes the error goes away by itself once you restart Outlook. Solutions to Fix ‘Sorry, we’re having trouble opening this item….’ Error However, the error may also occur due to the following errors, The error message indicates issues with your Outlook profile caused by a problem with your Outlook data file, i.e., OST or Offline Storage Table that stores all the mail items. Reasons for ‘Sorry, we’re having trouble opening this item….’ Error Instead, an error message is displayed asking you to restart Outlook. In such a case, some emails and other mail items won’t show up in the viewing pane when you open them. This could be temporary, but if you see it again, you might want to restart Outlook’ ‘Sorry, we’re having trouble opening this item. Microsoft Outlook may sometimes display the following error when a user tries to open a mail item or read their emails,
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